Manage Your Community in a Whole New Way

Leveraging the best of commercial community management practices and the latest developments from social networking, Axway Community Management (ACM) is the next evolution in managing global business interactions.

For years, online communities have been innovating ways to address the challenges of attracting members, provisioning technical connections and operating within agreed-upon rules of engagement. With ACM, Axway delivers those innovations to the business world.

As business users continue to expand the type, volume and frequency of data they want to exchange – as well as adding tier after tier of partners, customers and suppliers to their ecosystems – community management has become increasingly complex. Axway Community Management delivers robust community management capabilities by closing the gap between business partner relationship management and technical connectivity, enabling you to acquire customers faster, and provide a differentiated experience that caters to each partner in the trading community. ACM ensures connections are made efficiently so that users, systems and applications can quickly begin to interact, while ensuring required approval or validation processes are followed.

Axway Community Management is a subscription-based service delivering the following key features/functions:

• Automated on-boarding, enrollment and endpoint provisioning campaign management
• Centralized management of profiles across multiple applications and gateways
• Integration for automated profile setup and maintenance across Axway gateways
• Flexible, customizable workflow
• Policy controls for internal and external processes
• Community analytics
• Capability to integrate with third-party systems

How It Works

One of the greatest challenges of effectively managing a file transfer gateway is quickly on-boarding and enrolling new partners. On average, on-boarding a single partner to a typical gateway can take more than 30 days and cost tens of thousands of dollars.

Axway Community Management (ACM) can help you reduce on-boarding time and expense by streamlining communications between partners, managing enrollment workflows and automating profile provisioning to backend systems. Through campaigns, sponsors can send out surveys, forms or questionnaires to gather information about their partners in order to assess readiness and technical capabilities, and to negotiate service terms. Workflows are configured to take partners through the enrollment and approval process to ensure requirements are met before moving to the next step, avoiding time-consuming backtracks and re-approvals. Finally, information gathered during the enrollment process is used to automatically create the partner profile in the appropriate Axway systems. You can even export information from ACM to create profiles or update information in non-Axway systems.

Why It’s Different

What makes Axway Community Management different from other partner relationship management solutions? It’s the combination of visibility, agility, security, technical capability and services that Axway Community Management brings to your organization and your entire community, including:

• Built on Force.com – one of the most robust, secure and proven cloud platforms available today
• Open, non-proprietary campaign management – supports any system, network or gateway
• Value-added services available to your community – integrated MFT and B2B services
• Endpoint management – easily deploy and manage Axway endpoints
• Secure cloud service with low initial investment and rapid time to value

With Axway Community Management you can enable communication, collaboration and content management in a massively scalable, highly flexible environment. You can build and manage your community in a whole new way.